Frequently Asked Questions
Question: How quickly will my tours be online?
Answer: Virtual Tours are typically processed within 24
hours of being photographed. There may be a delay if your tour is shot
over a weekend.
Question: Are your tours MLS compliant?
Answer: Yes. We offer multiple viewing formats for each
virtual tour. The different formats are viewable by clicking on unique
links that we can provide. Each type of tour has a varying degree of
feature restriction so as to allow you to use the tour with the most
features while still meeting the requirements of your local MLS.
Question: When will my virtual tours expire?
Answer: Your virtual tours will each expire after a 12
months period of time. Each virtual tour can be renewed on an annual
basis.
Question: How many scenes can be included in each
tour?
Answer: The tour window supports 30 scenes in any
combination of full 360, partial 360 or still images. If you have
renderings instead of photos, we can add them as well or in addition to
actual photos. Please see the order section of this website for tour
packages and pricing.
Question: Is it possible to exceed the 30 scene
limit and if so, how much would the additional cost be?
Answer: Yes, it is possible to exceed the 30 scene
limit. Please see the order section of this website for tour packages
and pricing.
Question: Can I change the skin and text colors
of my tour windows?
Answer: Yes. You can choose any color you wish for the
skin and text colors of your tour windows.
Question: If I change my company or contact
information, do I have to recreate my tours?
Answer: No. If you change your contact information, you
simply need to let us know and we will update the changes in your
online profile. All of your tours will automatically update and the
existing links to the tours will remain the same.
Question: Is there an additional charge for the
setup of real estate tour templates/skins by your logo staff?
Answer: There is no additional charge for the setup of
real estate tour templates or skins.
Question: How much does an audio narrative clip
cost?
Answer: Free streaming audio clips are available.
Pricing for audio narration on a virtual tour can be found on our order
forms contained on this website.
Question: Can I place a link to school reports
and city information on my tours?
Answer: Yes. You can have both a link to school reports
as well as a link to city information on each of your tours.
Question: Can I place a link to a map of the
property location on my tours?
Answer: Yes. A link to a map of the property is
automatically generated.
Question: Can I place a floor plan on my tour?
Answer: Yes. You can add a floor plan image a separate
feature button below the view screen on the tour window or you can
include a floor plan as one of your images within the view screen on the
tour window.
Question: Can I place a printable flyer on my
tour?
Answer: Yes. If you have your own flyer, you can
e-mail it to us and we can attach it to the tour for you or for
additional price we will customize one of our templates for you.